Residential & 
Commercial
Management Victoria, BC.

Our top priority is your property, ensuring your peace of mind.

We’re committed to going the extra mile and ensuring that all of your needs are successfully met in a professional and honest manner. For Service and Commitment, let us help you with your strata management needs.

Rental Management Services Provided:

Management
‍Complete worry-free management of all investment properties, specializing in single-family dwellings, apartment buildings, strata complexes, and commercial properties.

‍Tenants
‍We undertake to find the most suitable tenants for the available rental property in the shortest possible time. As a member of Landlord BC and Equifax Canada, we have access to credit information in screening all prospective clients.

1. All tenants are screened as follows
2. Credit checks are done through Landlord BC or Equifax Canada (or both)
3. Verification of Employment
4. Reference checks and previous and present landlords
5. Personal reference checks
6. Other Business Affiliated Agencies

Advertising
The owner is responsible for the cost of advertising but in this area, we strive for the greatest media exposure for the least expense.

Rental properties are advertised:

1. By the very nature of our Real Estate business
2. Rental properties are advertised on various websites
3. Lawn signs when necessary
4. Referrals from other Real Estate offices who regularly recommend our service
5. General advertising which utilizes our distinctive and well-known Raven logo

‍Maintenance
‍To ensure that your property value is maintained, we provide regular and strict supervision of all maintenance services.

1. All emergency calls are dealt with 24 hours a daily basis
2. Reliable local professionals in dealing with any maintenance problems on a 24-hour basis
3. Local suppliers and any volume discounts we obtain are passed on to owners directly.

‍Inspections
At the time a property is turned over to Raven Property Management a full inspection is carried out with the owner or their representative present. Further inspections are completed and recorded with each change of tenant before they occupy the space, and a final inspection is made on the day that the tenant vacates the premise. From these inspection reports, we are able to assess whether or not the tenant has fulfilled their obligation under the residential tenancy agreement. Through these inspections, we are able to keep the owner informed as to the condition of the property, and if necessary, advise of any maintenance work which may be required to maintain the value of the property.

Accounting
General bookkeeping duties include receiving, recording, and depositing all income promptly and documenting and paying expenses previously agreed upon. These expenses will vary with each property and owner and may or may not include utilities, repairs, maintenance, licenses, taxes, payroll, Insurance, mortgages, etc. All monies received through rent, security deposits, subsidies, or other income or held in registered trust accounts and administered in strict adherence to the requirements as set up by the Superintendent of Insurance. As security deposits are received they are fully documented and recorded in the manner prescribed by the Rentalsman. When a tenant vacates his/her premises, and we are satisfied that he/she has fully complied with the tenancy agreement, we shall then refund the original amount of the security deposit, plus interest. Our accounting system is tailored to provide each owner with the financial information they need, or their accountant may require.

Owners of single single-unit Residential Properties receive a monthly statement showing all revenue and disbursements. Owners of multi-unit and Commercial properties receive monthly statements, income, and expense summaries updated monthly in common cost schedules, where applicable. All supporting invoices are kept on file in our office copies will be supplied upon request.

At the date of your fiscal year-end or December 31st, we supply the owner or their accountant, upon request, an annual income and expense statement along with supporting schedules, documents, and information necessary for easy preparation of income tax returns.

‍Summary
To summarize, we act as a mediator between the Tenant, the Owner, the Strata Corporation, the Office of the Rentalsman, and the Rent Overview Commission. We are familiar with the Residential Tenancy Act, the Strata Property Act, and the Commercial Tenancy Act. Through our affiliation with Landlord BC, the Strata Property Association of BC, and our membership with Equifax Canada, we are able to utilize additional services and are kept up to date with current changes in the field. It is our Prime concern to protect the owner’s investment and to make it available to them to slash all information regarding the continued action and condition of their property.